Administrator/Operations/Executive Assistant
Location: Lincoln with the possibility for remote working
Job Type: Part-time but will consider Full-time
Reports to: Managing Director
About the Company:
We operate two dynamic businesses across different sectors:
WearIt.co.uk and GoodHeartsClub.co.uk: both e-commerce brands specialising in fashion, Good Hearts Club is an up-and-coming stand-alone brand working in the influencer space. Wear It UK focuses on the customised merchandise and workwear arena, offering a wide range of products designed to meet the unique branding needs of our clients. We currently work with a number of significant TikTok Stars. In each we are committed to innovation, creativity, and delivering excellence across our diverse portfolio.
Role Overview:
We are seeking a highly organised, proactive, and experienced administrator to support the business. The ideal candidate will possess exceptional administrative, communication, and problem-solving skills and be able to handle sensitive information with discretion. This role requires someone who is adaptable, able to anticipate needs and thrives in a fast-paced environment.
Key Responsibilities:
Administrative Duties:
- Answering customer service emails and messages.
- Managing & daily checks of multiple email accounts
- Maintain and update confidential files, records, and databases.
- Handle ad hoc administrative tasks as required to ensure the smooth running of the office.
- Basic stock management and stock ordering.
- Managing a content calendar & ensuring our creators and team understand their roles within this.
Executive Support:
- Prioritise and manage the executive’s communications, including emails, phone calls, LinkedIn, and correspondence, ensuring timely responses and taking action on urgent matters.
- Prepare documents, reports, presentations, and briefs for meetings and events.
- Maintaining the Managing director’s email inbox & ensuring documents, meetings and calls are passed on.
Systems and Processes:
- Help design and implement systems and processes for a growing business.
- Create new ways of organizing customer service tasks and other areas of email management.
Required Skills and Qualifications:
- Proven experience as an administrator or Executive Assistant or in a similar role.
- Exceptional organisational and time management skills, with the ability to manage multiple tasks and deadlines efficiently.
- Strong written and verbal communication skills.
- High level of discretion and confidentiality when handling sensitive information.
- Proactive, self-motivated, and able to work both independently and as part of a team.
- Excellent attention to detail and problem-solving abilities.
Desirable but not essential experience:
- Experience in
- affiliate/digital marketing
- eCommerce experience
- Knowledge of financial administration and budgeting processes.
- Does not mind being in content or helping film aspects of our process
Benefits:
- Competitive salary
- Flexible working, possibility for hybrid work
How to Apply:
Please send your CV and a cover email detailing your experience, suitability for the role and salary expectations to pk@tok.agency